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Evaluating Performance When Only Results Matter

It’s mid-year performance review time where I work. I am not really participating.

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It’s partly because I’m a dangerous rebel with a maniacal aversion to authority figures, and partly because my peers and our leadership team have talked it through and we all agree the whole thing would just be a bit of a waste of everybody’s time. Mostly it’s the latter, but anyway.

There are several reasons why this exercise wouldn’t represent time well spent: For one, I have a new role at work – a spot on the org chart that I actually acquired just yesterday. It’s a title bump more so than some kind of seismic shift in my career, but nevertheless discussing how I performed in the position I held last week is a little bit moot, and even more so is discussing how I plan to progress upward. I don’t plan to progress right now, I plan to more firmly establish myself in the metaphorical chair in which I newly sit.

The biggest reason it would be a waste of time, however, is that we work in a results only work environment. I’ve written about ROWE plenty of times before, but in as few words as possible the ethos here is that as long as I’m delivering results then what I do with my time is up to me. If I’m not delivering appropriate results then I get fired – which is entirely fair. Throwing out the more traditional (outdated!) clock-punching approach to work means the more traditional approach to performance reviews goes out of the window as well, however. In order to know I’m delivering the results that are expected of me my performance becomes a constant, ongoing conversation with my leader. Even if we wanted to we couldn’t possibly confine the discussion to twice-yearly meetings and still continue to be effective, so why continue to hold the twice yearly meetings if we’re already addressing this stuff as a matter of course? They’re not necessary.

So if all this is true (and it is, you can trust me), why am I asking for a twice-yearly performance evaluation that focuses on my methodologies and ignores my results?

The reason speaks to what I see as the biggest gotcha in a ROWE – you have to be fastidiously careful about what a “result” is. In my workplace ROWE has been around for a little while now, but it’s a concept still well within its formative years. I’m confident that on balance we’re doing it very well, but I don’t know that we’re yet sophisticated enough within the framework to not be making mistakes, or that our implementation of the framework has yet evolved to become sophisticated enough for our organization.

If I worked on an assembly line producing children’s toys then the results of my work would be obvious, very tangible and very easily definable, but this is the knowledge economy here! Nobody I’ve ever met or heard of produces toys anymore, with the notable exception of Bertha, the toy making machine.

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I digress.

I work in a project environment, which I believe has the potential to compound the problem I’m talking about. I’m taking plenty of liberties with the details here, but basically what happens in my work life is a project comes along and my leaders assign it to me. I then go away and do some things, and eventually a “result” (hopefully but not necessarily a completed project) pops out the end. My leaders of course take some interest in how that all happens, but nevertheless that bit in the middle is the Jason show to all intents and purposes.

I agree entirely that the end result is the most important part of that story, and that’s absolutely the result on which I should primarily be judged. It’s certainly not the only result here, however.

Every meeting I go to has a result for which I hold at least some degree of responsibility. Every conversation I have, every action I take, every action I don’t take… there are results to all of those, and you’re kidding yourself if you think those results are entirely unimportant.

The best way to explain my point is probably with a negative example: it’s possible to achieve results by treating people like idiots, micro-managing them into the ground and generally making their lives miserable. I’ve never worked for a boss that managed that way and I hope you haven’t either, but they’re out there, and they’re where they are because they’re presumably achieving the results upon which they’re evaluated.

I have no desire to be that guy. It goes against my own moral compass most importantly, but it also doesn’t measure up against the way that my employer (or indeed any enlightened organization, I would hope) defines leadership. Eventually behaviour like this would come back and bite me, and this is my career we’re talking about here, my livelihood.

There are many reasons, then, that being that kind of leader isn’t an avenue I would ever wish to explore. But could I get away with it in the short term? Sure! Could I do it long enough to achieve a positive result or two? Probably! Could I be doing some scaled-back, less villainous version of it right now without even realising it? Ah! Now there’s the important question.

There are things I do to actively solicit feedback about myself and my methods from the teams with which I work, but I can understand why somebody may not feel comfortable giving me criticism to my face and could be holding something important back as a result. Nevertheless, criticism is what I want. It’s how I’ll ensure that I continue to be a leader as opposed to a boss, how I’ll grow, how I’ll evolve, and how I’ll firmly establish myself in my new metaphorical chair.

So that’s why once or twice a year I’ll be asking my leaders to reach out to some of the people I’ve worked with and provide them an opportunity to give feedback about me in a safe, anonymous environment.

Because results matter. All of them.

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Channel Your Inner Entrepreneur to Excel at Work

I came across this post on lifehacker last week. It’s by Lauren Berger, and the article she wrote is an accompaniment to her book Welcome to the Real World.

I wrote a blog post back in February that’s very similar to this: Be Your Own Boss (Without Quitting Your Job).

I wrote about it in the context of ROWE, my approach to work in a results only work environment, and why I have no desire (currently, at least) to quit and start a consultancy firm.

Lauren writes about the next link in the chain: how this mindset leads to powerful results and exceptional job performance. It’s worth a quick read.

Channel Your Inner Entrepreneur to Excel at Work

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​What It’s Like When Your Job Actually Treats You Like an Adult

​What It’s Like When Your Job Actually Treats You Like an Adult

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Meet Charlie Brown. Here he is, relaxing in the sun in front of our living room patio door. He’s a Yorkshire Terrier, he turns five years old next month, you can follow him on twitter, and he’s the smartest dog in our family.

Well OK, he’s our only dog. But that’s besides the point. He’s still pretty smart.

I’ve been teaching him about ROWE.

Given that I do at least half my work from home and Charlie lives here too, it’s important that he understands that work is a thing that I do, not a place that I go.

If I’m heading into the office then I make sure I use the language “going to the office” as I’m leaving and I tell him where I’m going (as opposed to “going to work”). I reserve the word “work” to describe why I can’t be disturbed and I’m unavailable for ball throwing or belly rubs or other things that rank highly on Charlie’s list of priorities.

He gets it. If I tell him I’m working then he either goes and amuses himself elsewhere or sits quietly on the sofa in my home-office to keep me company.

Now if only I could make him understand that people on speakerphone are not, in fact, intruders and don’t require barking at then we’d be golden.

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Meet Charlie Brown. Here he is, relaxing in the sun in front of our living room patio door. He’s a Yorkshire Terrier, he turns five years old next month, you can follow him on twitter, and he’s the smartest dog in our family.

Well OK, he’s our only dog. But that’s besides the point. He’s still pretty smart.

I’ve been teaching him about ROWE.

Given that I do at least half my work from home and Charlie lives here too, it’s important that he understands that work is a thing that I do, not a place that I go.

If I’m heading into the office then I make sure I use the language “going to the office” as I’m leaving and I tell him where I’m going (as opposed to “going to work”). I reserve the word “work” to describe why I can’t be disturbed and I’m unavailable for ball throwing or belly rubs or other things that rank highly on Charlie’s list of priorities.

He gets it. If I tell him I’m working then he either goes and amuses himself elsewhere or sits quietly on the sofa in my home-office to keep me company.

Now if only I could make him understand that people on speakerphone are not, in fact, intruders and don’t require barking at then we’d be golden.

Blog

Meet Charlie Brown. Here he is, relaxing in the sun in front of our living room patio door. He’s a Yorkshire Terrier, he turns five years old next month, you can follow him on twitter, and he’s the smartest dog in our family.

Well OK, he’s our only dog. But that’s besides the point. He’s still pretty smart.

I’ve been teaching him about ROWE.

Given that I do at least half my work from home and Charlie lives here too, it’s important that he understands that work is a thing that I do, not a place that I go.

If I’m heading into the office then I make sure I use the language “going to the office” as I’m leaving and I tell him where I’m going (as opposed to “going to work”). I reserve the word “work” to describe why I can’t be disturbed and I’m unavailable for ball throwing or belly rubs or other things that rank highly on Charlie’s list of priorities.

He gets it. If I tell him I’m working then he either goes and amuses himself elsewhere or sits quietly on the sofa in my home-office to keep me company.

Now if only I could make him understand that people on speakerphone are not, in fact, intruders and don’t require barking at then we’d be golden.

Blog

Be Your Own Boss (Without Quitting Your Job)

Many people dream of being their own boss. You’ve probably encountered a good number of them in your lifetime, and you may well work with several of them right now. They seem to be especially prevalent amongst the professional peers I work on projects with, and more so still on the IT side where a lot of the project managers and business analysts I work with are actually contractors who are their own boss.

People have this dream for many reasons. Some are extremely valid, like a desire to increase your project experience by working on projects for multiple organizations across different industries, but there seems to be a lot of people who want to be their own boss just so they can escape their existing tyrannical boss, long hours, and unmanageable workload.

These people are wrong.

The problems they’re trying to escape are brought about by their approach to work, and the unfortunate other side of that double-edged sword is that if they’ve been unable to change their approach, they won’t do well as their own boss either.

First of all, let’s consider this:

I don’t have a boss, I have a leader. I’m lucky in that I have a great one, but leadership as a discipline, a science, an art, and a skillset is hardly a new idea, so frankly if the person above you in the org-chart isn’t one then you probably should escape. You don’t need direct reports to be a leader and if that individual didn’t develop leadership attributes before they got some (you) then that’s a problem.

My boss, by most of the definitions of the word, is already me.

As usual, what I’m talking about here is ROWE – the results only work environment.

The third of the 13 ROWE guideposts is “every day feels like a Saturday,” and the ROWE book has this to say about it:

This is how entrepreneurs and freelancers live. Talk to successful self-employed people and they will describe days that are full but not hectic, that mix personal with professional in a way that is almost seamless.

Thinking like an entrepreneur (or acting like I’m my own boss, if you’d prefer to put it that way) has become very important to the way that I work, especially if I’m particularly busy like I was last week.

If you’re talking about the old-school working environment of old then you’re answerable to your boss for your actions – not just what you do, but how you do it. That’s why being your own boss is so attractive to people if they’re unfortunate enough to be in that situation.

If you’re self-employed then you’re answerable only for your output – what you do – although you are answerable in a big way because your livelihood depends upon it. You’re answerable to yourself, to your customers, and to your employees if you have any.

I, too, am answerable only for my output, and guess what? My livelihood depends upon it too. If my output isn’t up to scratch I get fired, and so I should. Sure, there’s somebody above me on the org-chart and that might be who I’m primarily answerable to (or at least that’s who would do any firing that proved necessary), but that really makes no difference. I have all of the freedom of being an entrepreneur coupled with all the benefits that come from being part of a large organization with great leaders to support and guide me.

Why would I want it any other way?

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As we were leaving the apartment this morning Flo told the dog that we were going “to work.”

I’ve spent weeks teaching him that work is something you do, not somewhere you go. We were going “to the office.”

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Le Projet de 20% est Mort, Vive le Projet de 20%

Traditional proclemations aside, you may have read an article or two earlier in the year saying that Google has killed it’s “20% time” policy.

If you’re unfamiliar and you don’t feel much like clicking the above link, 20% time is…

“…a well-known part of our philosophy here [at Google], enabling engineers to spend one day a week working on projects that aren’t necessarily in our job descriptions.”

It’s well publicised that 20% time has been a significant contributing factor in giving us some of the Google products that we know and love today, so I hope for that reason that these rumors aren’t true. Regardless of that though, 20% time does seem at odds with the way the modern world works.

I’ve blogged a couple of times about ROWE so I’ll do my best not to digress into a further soliloquy about its merits here, but suffice to say I don’t measure my work in terms of time anymore. Allotting 20% of my time to projects that aren’t necessarily in my job description would be nearly impossible for me – not necesarilly because my organization wouldn’t allow it, but because I don’t know that I could figure out what 20% of my time is.

I’ve never worked somewhere with a policy of 20% time similar to Google, but that’s irrelevant. ROWE offers me something much better. I’m essentially free to use my time however I wish as long as the work gets done, and for me “20% projects” are absolutely a part of that.

Just because these 20% projects (as I’ll keep referring to them) aren’t right out of my job description doesn’t mean they aren’t work related, but they do offer me the freedom to try new things without fear of failure, and that leads to some great innovation (it leads to some failures and dead ends too, but that’s the point – it doesn’t matter).

I plan to blog some more about the gritty technical details in the not too distant future, but I’ve recently built a dashboard web-app on top of SharePoint using jQuery and SPServices. People love it, and it’s greatly increased my stock at work over the last few days. If my boss had come to me and asked me in a formal setting to develop this I don’t know if I’d have touched it. If it were a formal project from the start we’d have had to get IT to build it for us, probably at great expense. I, by contrast, learned how to do this stuff as I went along, and when I started work on it I had no idea if I’d be able to bring things to a successful conclusion.

My hope for my organization as ROWE becomes more of a popularised concept and way of working is that it encourages and enables other people to try new things – filter out the noise, spend less time doing and more time thinking. It worked for me, and it can work for you too.

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Living in a ROWE

So, it’s been a little over three months since I posted my original thoughts on ROWE, and with several of my colleagues away today at a ROWE learning session with Jody Thompson now seems like as good a time as any to follow up.

What ROWE means to each of us is a highly person thing – and so it should be – but during the past months I’ve developed a much clearer picture of what ROWE means to me. I won’t bore you by documenting how I spend a typical day because the whole point is that’s a detail for each of us to figure out on our own, but I’ve settled into something of a routine that I think works best for me. I believe I’m more productive as a result. I didn’t feel stressed before so I’m not sure I’d say that ROWE has helped in that regard, but I would say that ROWE has helped me drive an internal focus on what’s really important – I now do whatever it is that’s the highest priority for me in any given moment. If it’s 10am on a Tuesday then that’s usually a work related task, but if it isn’t and it’s more important to me to spend time with my girlfriend or take some me time and watch a movie then I don’t feel guilt about doing that either.

Most crucially (and unexpectedly to me) what ROWE has given me is increased confidence in myself and my approach to my work. Previously when I received an email asking me to help with something they believed to be “on fire” I would jump on it, probably to make myself look good, and I could end up filling my entire day with little items of that type. Now I stick to my own priorities and help with others when I have time to. This sounds like a bad thing and that I’ve made myself into less of a team player, but as it turns out that really doesn’t seem to be the case. I don’t mean that I stick stubbornly to the plan I formulated my day first thing that morning – I allow my priorities to shift and I react to what’s going on around me – but in my (admittedly still limited) new-found experience things that are “on fire” never turn out to be as important as they first appeared and taking some time to gather my thoughts before taking action almost always leads to a better approach to a problem anyway. In a nutshell, it turns out I’m most effective when I concentrate my efforts on big things that are important rather than small things of questionable priority. Of course this seems obvious when I articulate it in this way but for some reason it just wasn’t clear to me before I made a conscious effort to embrace the ROWE guideposts.

The largest contributing factor to the success of ROWE from my personal standpoint is by far the support of my leaders. Not only do they talk about supporting ROWE, but I see from their actions that this is true and, more than that, they’re embracing the same methods of thinking about their work that I am.

The largest challenges represented by ROWE are, for me at least, still the technology ones. I’ve never wanted my organization to provide me with a cellphone, but now I find myself envious of those that have one because they can step away from their computers without cutting themselves off from the world of work. That being said, I’ve come up with the best solutions I can on my own – I have lync on my personal phone, I’ve changed the settings on my voicemail so that I get an email alert to my personal phone if somebody leaves me a message and my outgoing message now advises and lets callers press 0 to try reaching me in a location independent way. I achieved this by getting a new phone number especially for the purpose from a third-party provider. When you call it my desk phone, cell phone and home phone all potentially ring simultaneously, and I can configure the exact behavior from a control panel online. I updated the phone number listed for me in the corporate directory to this new one. The ability to check my work email from wherever I happen to be is really the only thing missing.

And I still fall down at “every meeting is optional.” I get the concept, but it’s going to take quite some time for me to buy in to that one, I think.